Customer care
We take product quality extremely seriously, every doll is thoroughly inspected before leaving our factory. Upon initial receipt of the doll, if there appears to be a defect or damage, please contact us immediately by sending your order ID, product pictures, or video to our customer service representative (contact@gamelady.net) and we will find the best solution for you.
Order cancellation
You have the right to cancel the order before it is shipped！
However, due to the personal exclusivity of our erotic dolls, if the customized erotic doll makeup is an exclusive custom model, or there are other special needs of the erotic doll order, we can not cancel the order once the factory starts production, I hope you can understand!
For customized makeup and special needs orders, please be sure to contact our customer service staff before canceling!
Products return and refund
For the health of our customers, we never accept returns or exchanges of used sex dolls!
Due to the customized and private nature of our products, we do not accept returns and exchanges for no reason after opening the box.
After opening the box and finding a problem with the product, please contact us the first time!
We will provide free repair gadgets for you to repair.
If there is a problem that can not be repaired, we will actively help you to exchange the sex doll, and do not need to send back the damaged sex doll!
Note: Regarding product quality, please after receiving the sex doll, you need to provide clear pictures and videos at the first time for our technicians to view and analyze!
