Customer Care
We take product quality extremely seriously. Every doll undergoes a rigorous multi-step inspection process before leaving our factory to ensure it meets our highest standards. Our quality control specialists carefully check for any defects, damages, or inconsistencies in appearance and function. This is to guarantee that every customer receives a perfect product.
Upon initial receipt of the doll, if you notice any defects or damage, please contact us immediately. Simply send your order ID, clear product pictures, or a video to our customer service representative at [email protected]. Our team will respond promptly and work with you to find the best solution, whether it’s a repair, replacement, or another appropriate action. We are committed to providing you with a worry-free shopping experience and will do our utmost to resolve any issues to your satisfaction.
In addition, our customer service team is available for consultation on usage, maintenance. We also provide detailed care guides and are happy to answer any questions you may have regarding your purchase. Your satisfaction and long-term enjoyment of our products are our top priorities.
Order Cancellation
You have the right to cancel the order before it is shipped！
However, due to the personal exclusivity of our erotic dolls, if the customized erotic doll makeup is an exclusive custom model, or there are other special needs of the erotic doll order, we can not cancel the order once the factory starts production, I hope you can understand!
For customized makeup and special needs orders, please be sure to contact our customer service staff before canceling!
If you are unsure whether your order qualifies for cancellation, please reach out to us as soon as possible. Our team will provide clear guidance on the status of your order and what options are available. We encourage customers to double-check their order details before finalizing the purchase to avoid any inconvenience.
Products Return and Refund
For the health and safety of our customers, we do not accept returns or exchanges of used sex dolls under any circumstances.
Due to the highly customized and private nature of our products, we also do not accept returns or exchanges for non-defective products once the box has been opened. We ask for your understanding, as this policy is strictly for the protection of all our customers.
If you discover a problem with your product immediately after opening the box, please contact us right away. Provide clear photos and videos so our technicians can assess the issue. We will offer free repair kits for minor issues. If the problem cannot be repaired, we will help you exchange the product without requiring you to send back the damaged doll.
Note on Product Quality
After receiving your sex doll, please provide clear pictures and videos as soon as possible if you notice any issues. This allows our technicians to quickly analyze and resolve the problem.
We recommend unboxing your doll in a well-lit area and inspecting it thoroughly upon arrival. If you have any questions or concerns, do not hesitate to contact us. Early communication helps us serve you better and ensures your rights are fully protected.