To make sure that every player receives our products with 100% satisfaction, we strive for excellence in production.

Order Processing Time: We usually process all orders within 24-48 working hours.

Since our products offer high-quality customization, the orders are fine-tuned and hand-trimmed in our factory, and each play doll is accepted and reviewed by our staff, which takes 2-3 weeks(excluding weekends and holidays)!

We offer free shipping via UPS/FedEx to America, Canada, Europe, Japan, and many other countries. Please refer to the information below for more details.

•Countries with Free Shipping & No Extra Fees

•United States: Free shipping, no customs fees. (Mostly shipping via UPS, ETA: 7 – 15 days)

•Europe: We will provide a free, exclusive UPS shipping service that covers all customs duties and taxes. (ETA: 10 – 20 days)

•Countries from Southeast Asia (Thailand, Singapore, Vietnam, etc.): Free shipping, no customs fees. (ETA: 7 – 15 days)

•Japan: Free shipping, no customs fees via SAGAWA (ETA: 5 – 10 days)

•Countries with Free Shipping & Customs Fees

•UK, Canada, and Australia: We offer a convenient service that paying import duties in advance. You can simply wait for your delivery to arrive without any worries. (ETA: 10 – 15 days)

•Switzerland, Norway, and New Zealand: We offer a convenient service that paying import duties in advance. You can simply wait for your delivery to arrive without any worries. (ETA: 10 – 15 days)