Ada Wong Sex Doll 171CM G Cup (movable jaw) from Resident Evil

Contents

I. Production Time

II. Delivery Areas

1. Countries with Free Shipping & No Extra Fees
2. Countries with Free Shipping & Customs Fees

III. Delivery Time

IV. Shipment Tracking

At Gamelady, we take product quality very seriously and strive to ensure that every player is 100% satisfied when they receive the product. At the same time, we also do our best to provide fast, reliable and safe delivery services.

To this end, we choose trustworthy logistics partners and carefully package each product to ensure safe and damage-free transportation. In addition, in order to protect everyone's privacy, we will not display any information related to the doll on the packaging appearance, so that you can receive the goods with peace of mind.

The following are our production and shipping policies:

I. Production Time

We usually process all orders within 24-48 working hours.

Since our products offer high-quality customization, the orders are fine-tuned and hand-trimmed in our factory, and each play doll is accepted and reviewed by our staff, which takes 2-3 weeks(excluding weekends and holidays)!

II. Delivery Areas

1.Countries with Free Shipping & No Extra Fees

• United States: Mostly shipping via UPS, free shipping, no customs fees.
• EU: We will provide a free, exclusive UPS shipping service that covers all customs duties and taxes.
• Countries from Southeast Asia (Thailand, Singapore, Vietnam, etc.): Free shipping, no customs fees.
• Japan: Free shipping, no customs fees via SAGAWA.

2.Countries with Free Shipping & Customs Fees

• UK, Switzerland, Norway, Canada, New Zealand and Australia: We offer a convenient service that paying import duties in advance.

III. Delivery Time

• US: Estimated delivery time: 7-15 days
• EU: Estimated delivery time: 10-20 days
• UK, Switzerland, Norway, Canada, New Zealand and Australia: Estimated delivery time: 10-15 days
• Japan: Estimated delivery time: 5-10 days
• Southeast Asian countries (Thailand, Singapore, Vietnam, etc.): Estimated delivery time: 7-15 days

IV. Shipment Tracking

Enter the tracking number and monitor the movement of your parcel.
If you have any questions about shipping, please contact our customer service team.

I. Package Overdue or Lost Processing

Late Delivery

If your package is not delivered within the estimated timeframe (usually approximately three weeks after shipment, unless otherwise notified by customer service), please allow an additional 3–5 business days. This is normal delay.
Update: August 1, 2025: Due to the recent surge in shipments awaiting customs clearance, shipping times may be delayed by one to two weeks.
If your package is still not delivered after this grace period, please contact our customer service team immediately and provide your tracking number. We will investigate and follow up with the carrier, and do our best to ensure your package is delivered as soon as possible.

Note:

• If the delay is due to force majeure factors such as a strike or weather conditions, we hope you will understand.
• If the delay is due to carrier error, we will provide appropriate compensation, although this compensation may be subject to the carrier's final decision.

Package Lost

If there is no shipping update for your package within 15–30 days of shipment, please contact us and we will initiate the package tracking process. Once the carrier verifies the package is lost, you may choose to have it reshipped or receive a full refund. We will handle the matter accordingly.

Note:

• All package loss claims must be made within 60 days of shipment. Late claims will not be accepted. (This is because the carrier will no longer be able to effectively trace the shipment after this date.)
• Please retain relevant shipping documents and communication records to expedite the processing.

II. Product Damage or Defect Handling

Minor Damage

Due to the long shipping period and long distances, minor damage to the product may occur in rare cases. If you notice minor damage to the product during unpacking, please contact us immediately and provide clear photos and videos. We will provide a basic repair kit and repair video free of charge to help you repair minor damage yourself.

Major Damage

If the outer box of the package you received is significantly damaged (such as large areas of skin damage, cracks, or broken bones), please take photos and record an unpacking video. If you notice major damage after unpacking, please contact us immediately and provide clear photos and videos. We will reship the product or provide reasonable compensation.

Product Errors or Omissions

If the product you received does not match your order or is missing accessories, please contact us within 24 hours of receipt and provide an unboxing video or photos. Please include:
• The entire product
• The packaging
• The delivery label

We will arrange for a replacement shipment as soon as possible after verification.

Product Defects

If you discover obvious defects in the product during unboxing, please contact us immediately and provide an unboxing video and clear photos of the defective area. Upon verification, we will provide appropriate compensation to ensure your rights are not affected.

III. Product Returns

Due to the special nature of our products and for hygiene and safety reasons, we do not accept returns or exchanges after shipment, except for the circumstances listed above. Please ensure you confirm the style, specifications, and quantity of your order before placing an order. If you have any questions, please contact our customer service team for detailed consultation before purchasing.
We are committed to providing every customer with high-quality products and services. Thank you for your understanding and support!